Calma Spa Athens

This privacy policy (hereinafter the "Policy") describes the personal data collected or generated (processed) when you use the calmaspaathens.gr website (hereinafter the "Website"). This Policy describes the types of personal data collected when using the Website, and how your personal data is used, shared and protected. It also explains the choices available regarding your personal data and how you can contact us.

 

Who is responsible for processing your personal data?
 

The company Calma Spa Athens responsible for processing your personal data depends on how you interact with our Website, as well as the location you are in.

 

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What personal data do we collect and when?
 

We ask that you submit certain personal data to us in order to provide you with the services you request. For example, when you contact our customer services, request to receive news, participate in our events or contests, or interact with our Website. This personal data includes the following:

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• Data and information you provide to us when communicating with us through the contact form on the "Contact" page. More specifically, the data concerns your electronic address (e-mail), name and surname.

• Your social media username, if you interact with us through these channels, to help us respond to your feedback, questions or comments.

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During your interaction with our Website, the technology platforms that provide the experience, collect and share data with calmaspaathens.gr automatically. For example, your web browser or your mobile device may share certain data with calmaspaathens.gr as these devices interact with the calmaspaathens.gr Website. More information about these practices is included in the section on Cookies and pixel tags below.  This data includes the following.

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• Cookies, IP addresses, referrer headers, browser and version identification data, as well as web beacons and tags

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Why and how we use (process) your personal data
 

We use the personal data we collect from you for the following purposes:

 
To provide information about the Website and the Services you request:
When you use our Website, we use your data to provide you with the product or service you have selected. For example, if you participate in an event or promotion, we will use your contact information to contact you about the purchase, event or promotion. If you contact our customer services, we will use this information about you to help you resolve a problem or answer your questions. In many cases, in order to use certain elements on our Website and services, you may need to provide calmaspaathens.gr with additional data or additional consent to use certain aspects of the Website in a certain way.
 
To communicate information about our products, services and events, as well as for other promotional purposes:
To modify your subscription (for communication via email) or to choose not to receive updates from calmaspaathens.gr, contact us to exercise your rights regarding your personal data by sending an email to calmaspaathens@gmail.com.

If you are already a calmaspaathens.gr customer, we may use the email address you provide, to send you marketing updates about similar products or services of calmaspaathens.gr, unless you have already chosen not to receive such content. In other cases, we ask for your consent to send you marketing information about calmaspaathens.gr products, services, events and promotions.

We may use the information you provide to us, as well as information from other calmaspaathens.gr products or services – such as your use of the calmaspaathens.gr Website, the visits you make to the Calma Spa Athens store, your participation in calmaspaathens.gr events and competitions – to personalize our communication with you about products and services we believe may be of interest to you. Where required by law, we will also ask for your consent to send you marketing emails.
 

To operate, improve and maintain our business, products and services: 
We may use the data you provide us for our business. One example is that we may use your data about how you use our products and services to improve your user experience, to help you identify technical and service issues, and to administer Our Website.
 

To protect our or third party rights, property or safety:
We may also use data regarding how you use our Website to prevent or detect fraud, abuse, illegal use and violations of our Terms of Use, and to comply with court orders, government requests or applicable law.
 

For general research and analysis purposes:
We use data about how visitors use our Website to better understand consumer behavior and preferences. 

Other purposes:
We may also use your personal data in other ways and will provide specific notifications when we collect the data, while obtaining your consent where appropriate.

 

 

Sharing of your personal data

Sharing by calmaspaathens.gr

calmaspaathens.gr shares your personal data with:
 

• Affiliated companies of calmaspaathens.gr, for the purposes and within the framework of the conditions mentioned above

• Third party service providers who process personal data on behalf of calmaspaathens.gr, for example for credit card and payment processing, transfers and deliveries, management and maintenance of our data, email distribution, research and analysis, management of brand promotions and products, as well as management of certain services and elements.

• Other third parties, to the extent required for the following purposes:

               (i) comply with government request, court order or applicable law,
               (ii) prevent illegal uses of our Website or violations of our Website Terms of Use and our policies,
               (iii) protect ourselves from third-party claims, and
               (iv) contribution to the prevention or investigation of cases of fraud (e.g. counterfeiting)

 

We may also transfer personal data we hold about you in the event of a sale or transfer of all or part of our business or assets (such as in the event of a reorganization, transfer, dissolution or liquidation).

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Protection and management of your personal data

Encryption & Security:

We use a variety of technical and organizational security measures, including encryption and authentication tools, to keep your personal data secure. Your personal data is contained in secure networks and can only be accessed by a limited number of people who have special access rights to those systems.

International Data Transfer:

Some of the data recipients with whom calmaspaathens.gr shares your personal data may be located in countries other than the one in which your personal data was originally collected. The laws of those countries may not provide the same level of data protection compared to the country that originally provided your personal data. However, when we transfer your personal data to recipients in other countries, we will protect your personal data as described in this Policy and in accordance with applicable law.

If you are located in the European Economic Area (“EEA”) or Switzerland, we take measures to comply with applicable legal requirements and ensure adequate protection for the transfer of personal data to recipients in countries other than the EEA or Switzerland.
 

 Preservation of your personal data:

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless otherwise provided by law.

 

Your rights regarding your personal data:
 

You have the following rights regarding your personal data:
 

• You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.

• Right of access: You have the right to access your personal data known to us.

  Right to rectification: You have the right to complete, correct, delete or block your personal data whenever you wish.

  If you give us your consent to process your data, you have the right to withdraw that consent and delete your personal data.

• Right to transmit your data: You have the right to request all of your personal data from the processor and to transmit them in their entirety to another processor.

• Right to object: you can object to the processing of your data. We comply with this unless there are valid grounds for processing.

• To exercise these rights, please contact us. Please see the contact details at the bottom of this cookie statement. If you have a complaint about how we handle your data, we'd like to hear from you.

 

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COOKIES and pixel tags

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calmaspaathens.gr receives and records information, which may include personal data, from the web browser you use when you use our Website. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include:

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1. your IP address,

2. your unique cookie identifier, information about your cookies, as well as information about whether your device has software to access certain items,

3. unique device identification number and device type,

4. domain, browser type and language,

5. operating system and system settings,

6. country and time zone,

7. previous visits to other websites,

8. information about your interaction with our Website, such as number of clicks, purchases, stated preferences, and

9. access times and related URLs.

 

It is also possible to collect information from third parties through the Website using cookies, third-party plugins and widget-type tools. These third parties collect data directly from your web browser and the processing of such data is subject to their own privacy policies.

 

We use cookies and pixel tags to track our customers' use of our Website, as well as to understand their preferences (such as country and language preferences).

 

This allows us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about website traffic and interaction, identify trends and obtain statistics so that we can improve our Website.

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Generally there are three categories of cookies used on our Websites:

 

• Functionality: These cookies are required for basic website functionality and are therefore always enabled. They include cookies that allow our Website to "remember" you as you browse, during a single visit or, if you request it, from one visit to another and help with security and regulatory compliance.

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• Performance: These cookies allow us to improve the operation of our Website by tracking your use of it. In some cases, these cookies improve the speed with which we can process your requests and allow us to remember your website preferences. Rejecting these cookies may lead to insufficient personalization of offers and poor website performance.

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• Social media and advertising: Social media cookies allow you to connect to the social media networks you use and share content from our Website on social media. Advertising (third-party) cookies collect information to help better personalize advertisements to your interests, both on our own and other Sites. In some cases, these cookies include the processing of your personal data. Rejecting these cookies may result in the display of advertisements that are not as relevant to you or the inability to effectively connect you to Facebook, Twitter, or other social media and/or the inability to share content from you on social media networking.

 

If you disable cookies, you may not be able to access many elements that make our Website more efficient, and some of our services may not function properly.

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Changes to our privacy policy

The applicable laws and our practices change over time. If we decide to update our Policy, we will post those changes on our Website. If we make material changes to the way we process personal data, we will send you a prior notice or, where required by law, ask for your consent to implement those changes. We strongly recommend that you read our Policy and keep up to date with our practices. This Policy was last modified in February 2022.

 

 Questions and comments

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We are available for questions, comments and concerns you may have about our Privacy Policy and practices.

If you wish to submit comments or have questions or concerns, or if you wish to exercise your rights regarding your personal data, you can email us at: calmaspaathens@gmail.com.

If you contact us with a private complaint, it will be evaluated with a view to resolving the issue in a timely and efficient manner.
 

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